ServiceNow Application Development

Key Features

• Build and customize your apps and workflows to suit your organization’s requirements
• Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows
• Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow

Book Description

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more.

This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation.

By the end of the book you will have mastered creating organized and customer-friendly applications

What you will learn

• Customize the ServiceNow dashboard to meet your business requirements
• Use Administration and Security Controls to add roles and ensure proper access
• Manage tables and columns using data dictionaries
• Learn how application scopes are defined within ServiceNow.
• Configure different types of table to design your application
• Start using the different types of scripting options available in ServiceNow
• Design and create workflows for task tables.
• Use debugging techniques available in ServiceNow to easily resolve script-related issues
• Run scripts on a regular time interval Using Scheduled Script Execution module

About the Author

Sagar Gupta is a ServiceNow training provider and solution consultant and the founder of Eworks Services Pvt. Ltd., central India's first ISO 27001-certified firm. He leads a team of 40+ Servicenow.com (SNC), ITIL, Remedy, AEM, BigData Marketing and Analytics, SalesForce, Microsoft Dynamics, Eclipse RCP, iPhone, Android, Full stack and Magento Ecommerce experts.

Over the past few years, he has worked as a part- and full-time employee or consultant for Fortune 500 companies such as Schlumberger, Dell, NetApp, IBM, Cognizant, Sapient, HCL, EMC2, and others. He has conducted several training sessions, and worked on and led large enterprise IT and digital marketing projects.

You can find him here: https://www.linkedin.com/in/guptasagar